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FREQUENTLY ASKED QUESTIONS

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FAQ’s

 

WHY SHOULD I CHOSE OZPURE SOLUTIONS?
The team behind OzPure Solutions collectively have over 40 years experience in providing services to the Australian community. Combining this and a huge passion for health is where the Vision of OzPure begun. The ultimate OzPure vision is simple… To provide the best quality and safest water to all Australian families households. With over 8 million homes in Australia to serve, we are taking this vision extremely serious.
WHERE ARE OZPURE WATER FILTRATION SYSTEMS MADE?

All our systems are assembled in Australia and randomly batch tested to ensure top quality for all our customers.

WHAT DO PEOPLE SAY ABOUT OZPURE SOLUTIONS AND THEIR PRODUCTS?
Based on what our customers have shared with us appointment to installation was a very simple process but not only that, customers have phoned us after installation to say thank you, for the major health benefits associated with their home filtration system, for example no more skin irritations.
WHAT SORT OF WARRANTY DOES OZPURE OFFER ON THEIR PRODUCTS?
Oz Pure Solutions offers different Warranty for each individual product. Please refer to returns refunds warranty for more information.

https://ozpuresolutions.com.au/returns-refunds-warranty/

IS THERE ANY ADDED FEE'S AFTER PURCHASING A FILTRATION SYSTEM?
Apart from replacing filters there is 0 hidden fee’s.
WHY SHOULD I FILTER MY WATER?
Sediments, Heavy Metals, Plastic, Chemicals, Asbestos, Mercury, these are just some of the things you can find in your water. Clean water should not be a luxury, but a right. You’ve been spending money on filtered water your whole life through buying bottled water and skin treatments, antibiotics. It’s time to give you and your family the life they deserve. This is why it’s our mission to serve everyday supplying water filtration systems across Australia.
CAN I CONTINUE USING MY FILTER PAST ITS EXPIRY DATE?
While we don’t advice it you will lose water pressure if you continue to use an old filter. We also contact our customers to remind them when they need to replace their water filters.
HOW DO I REMOVE FLUORIDE FROM MY WATER?
Fluoride is removed through our Reverse Osmosis system which you can find under Water Drinking Solutions.
IN ADDITION TO FLUORIDE WHAT OTHER CONTAMINANTS DOES REVERSE OSMOSIS REMOVE?
Reverse Osmosis removes metals, micro plastics, chemicals such as chlorine, micro organisms that can cause illness and infections, pesticides like glyphosate, calcium and magnesium, mercury. The list goes on. Trust us, there’s nothing like the pure clean water you get from our reverse osmosis systems. You can literally taste and smell the difference.
WHAT BUSINESS SOLUTIONS DOES OZPURE OFFER?
All our systems work in the same way for business as they do for homes. Each system is unique in its capabilities. This is why we recommend booking an appointment for one of our filtration system specialists to come do an onsite inspection to determine which system is best for you and your business. Bellow we have listed a few examples we have heard from our commercial clients.

Whole Home Filtration: Day spa with flotation devises had to find an affordable way to refill their flotation tanks with water after every appointment. But they wanted to ensure that anybody who come in for a treatment was not exposed to chemicals like chlorine for long periods of time in their flotation tanks. A whole home filtration system ensured they can refill all their flotation tanks, on demand at any time, without worry of the filter being not keeping up with demand.

Reverse Osmosis: One of our commercial clients runs a caravan park with cabins. Their main water sauce comes from tank water. Their best solution for ensuring everyone who stays at their caravan park is drinking safe water was to install a reverse osmosis system in every cabin. This ensured that any nasty’s in their water tanks wouldn’t end up in someones drinking water and protected them and their business.

Conditioner: One of our clients owns a commercial laundry that cleans sheets for hospitals and hotels. After installing our conditioner they found they had to do less repairs on their water consuming appliances and the appliances are lasting up to 3 times longer than their usual lifespans.

HOW CAN I BE SURE I AM CHOOSING THE RIGHT FILTRATION SYSTEM FOR ME AND MY FAMILY?
Everyone’s situation is different, this is why we recommend booking an appointment with one of our water filtration specialist, to come and do a site examine to recommend the best product to suit you and your families needs.

BOOK AN APPOINTMENT TODAY & PROTECT YOUR FAMILY